Members Frequently Asked Questions
How do I make a reservation?
Bookings can be requested up to 12 months in advance, to visit a Seasons Resort,
simply call our reservations department on 01994 426 000 or email, reservations@seasonsholidays.com.
How do I bank my week (s) with
Interval International?
In order to speed up bookings with Interval International, Seasons members need
not contact Membership Services. Initially, If you want to check availability,
simply contact the Exchange Department at Interval via telephone 0208 336 9300
or website www.intervalworld.com,
inform them you have a week (s) available on ‘payback’ Interval will
then go ahead and check availability and if available confirm the reservation
for you - provided you have the weeks available to use. Remember it is very important
that you inform them you have weeks available on ‘payback’.
Important Resort Information
Please remember that a car really is a necessity
when visiting any of Seasons Resorts in the British
Isles, or Forest Hills on the Costa del Sol. This
also
applies to many of our affiliate resorts – so please check when making
the reservation.
Are transfers available to
and from resorts?
A transfer service is available for Alpinus only. Please contact Eugene direct
in Portugal on 00351 289 008932 or email info@concordia-golf.com
Is there a restaurant at Knocktopher
Abbey?
At present, there is no bar or restaurant on-site at Seasons Knocktopher Abbey.
However, within five minutes walk of the resort, there are two pleasant village
pubs, one of which serves food seven days a week, plus two shops. In addition,
Kilkenny (20 minutes drive) offers a huge choice of restaurants, bars and pubs.
How do I bank my Seasons weeks internally for future use?
Remember that you must tell Membership Services
before the end of September if you want to bank your weeks internally,
after paying the relevant management fee.
You then have until December 31st of the following year to make use of that week.
Internal banking is not available to Green for Go or Club Seasons members.
Can I only book one short break at one time?
Yes – in fairness to all members, you can only book
one short break at a time - per week owned. So in other words, if you own two
weeks, you can book two short breaks at one time. Whatever the case, further
breaks can only be booked after you return from your break(s).
What are the benefits of the Interval
International ‘pay back’ scheme?
In order to speed up bookings with Interval International,
Seasons members need not contact Seasons Membership Services initially.
If you want to check whether the week(s) you want are available at
the Interval resort of your choice, you can contact Interval via telephone
or their website. Then, if the resort week(s) are available, you can
go ahead and book direct without coming back to Seasons first, as long
as your maintenance fee has been paid for the relevant year.
What changes have been made to Seasons
maintenance fees for 2008 and why?
In response to the request from a large number of
members the facility to pay annual fees by Direct Debit Payments is
now available, payable over three months (the Direct Debit facility
is not available to Green For Go and Clubseasons members). For further
details, please contact Membership Services on 01994 426
000 or memservices@seasonsholidays.com
Sorry, no pets
All members are politely reminded that Seasons operate a strict 'no pets' policy
at all their resorts and affiliate resorts worldwide.
Smoking policy
Following discussions with the Seasons Owners Consultative
Committee (SOCC), the decision was taken that, as from February
1st 2006, there will be a strict ‘no smoking’ policy in
the clubhouses and restaurants of all of Seasons resorts. This
is in line with the new no smoking laws enforced in Scotland and the
Republic of Ireland, which state that smoking is not allowed in the
workplace at Brunston Castle or Knocktopher Abbey, nor in the Brunston
Castle Golf clubhouse.
In addition, at Brunston Castle and Knocktopher, the legislation extends
to the resort reception areas and to the holiday cottages and apartments
themselves. This is because, for legal purposes, they are treated as
enclosed places of work, since housekeeping has to clean the accommodation
every week. We will be placing suitable ashtrays near the units at
all affected resorts for members who wish to smoke. |
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