Seasons Owners Consultative Committee (SOCC) meets quarterly with Seasons management and is in ongoing contact on any matters arising between those meetings by email or telephone. There are formal agendas for meetings; regular agenda items include member issues (arising mainly from contacts from members to SOCC), resort developments (including proposed and in-progress refurbishments, bar/restaurant arrangements, and possible new resorts), resort administration issues, and bookings arrangements.

Annually, the committee reviews the proposed management fees for the following year. This invariably produces a vigorous debate! Committee members, as owners ourselves, aim to strike a balance between what fee increase owners might vote for (such as zero!), and the desirable maintenance/improvement of quality standards at Seasons resorts. In this context, the company provides SOCC with the relevant financial information so that we can consider the income to be raised from fees in relation to the ongoing costs of resort maintenance as well as desirable improvements. SOCC has frequently (and successfully) influenced the company to reduce its preferred level of fee increase and to pursue possible cost savings and efficiency measures so as to offset the inexorable onward march of resort running costs.

SOCC is free to raise any matters of interest or concern to members at meetings with company management. Equally, we are glad to give advice to members on any aspects of their membership, use of their weeks, or general timeshare enquiries. In the latter context, we would urge members to contact SOCC if they receive unsolicited approaches from companies claiming they will buy/sell members’ weeks at apparently attractive prices. These are invariably scams, and there have been some regrettable cases of members being caught up in these.

We do deal with member complaints (though thankfully they are relatively few); however, we do expect members to have addressed any complaints to the company in the first instance before, or as well as, referring them to SOCC (see Complaints Procedure on the Seasons website).

Finally, to contact SOCC members may use the link to the right.